Scope

These terms cover your whole use of this site: browsing, looking at products, placing an order, paying and after-sales. Visiting the site means you have read these terms and accept them. If any part does not suit you, please stop using the site.

Terms may be updated as our business or the law changes; the new version is published on this page. Significant changes will be flagged on the site or by email. Continuing to use the site means accepting the updated terms.

Product information and descriptions

We describe material, specification, technique and origin as accurately as we can. Dimensions on the page are measured by hand, with a tolerance of plus or minus 0.5 to 1 mm. Natural materials such as southern red agate, turquoise and wooden beads vary in colour and grain from one piece to the next. That is a property of the material, not a mismatch with the description.

Two pieces from the same batch will not have identical grain either. If what arrives differs from the photograph, check this first.

Photographs are taken from the actual item, but lighting, screen colour and post-processing all affect what you see, so some colour difference is possible. If colour matters a great deal to you, say so before ordering and we will provide a daylight photograph or a short video.

Notes on motifs such as pixiu, lotus, taiji and vajra describe cultural background and aesthetic expression. They are not a promise of efficacy, religious certification or spiritual effect. We have never claimed that any piece cures illness, changes fortune or attracts wealth.

Prices and currency

Products are priced and settled in US dollars (USD). Amounts shown in other currencies are converted at exchange rates, for reference and convenience only; the currency and amount on the checkout page govern the actual charge. Rates are updated periodically, so a converted figure may differ slightly between visits.

We reserve the right to adjust prices, and an adjustment does not affect orders already confirmed. Where a system error produces an obviously wrong price — zero, or far below the normal level — we may cancel the order before dispatch and refund it in full, and we will tell you why.

Prices do not include import duties, VAT or clearance fees that the destination country may charge. Those are borne by the recipient.

When an order is accepted

Submitting an order and completing payment does not create a contract immediately. The order is accepted once we have confirmed the payment and confirmed stock, at which point you receive an order confirmation. A successful payment is not the same as an accepted order; stock checking sits in between. Until then we may decline or cancel an order for insufficient stock, a pricing error, an address we cannot deliver to, or suspected fraud, and any payment is refunded in full.

If an order contains several items and some are out of stock, we will ask whether you want to wait for restock, swap to another design, or cancel those items for a partial refund. We will not substitute a different design without your agreement.

Payment

Payment is handled by a third-party provider. We neither receive nor store your full card details. Security on the payment page is the provider's responsibility, and its terms and privacy policy apply to the payment itself.

If a payment fails but the money has left your account, it is usually a bank authorisation or a delay in the channel, and the amount returns automatically within a few business days. If it has not come back after seven business days, send us the payment receipt and we will check.

We do not offer cash on delivery, and we do not accept transfers outside the site. Any request to send money to a private account has nothing to do with us; treat it with suspicion.

Stock

Stock figures on the page are the quantity available to sell, and can briefly disagree with the warehouse while they sync. If something turns out to be out of stock after you order, we will contact you straight away: wait for restock, change design, or a full refund — your choice.

Small batches are not quick to replace.

Some designs are made in small batches and may not be restocked once sold. If you need a particular piece, check stock before ordering.

Delivery and risk

Delivery methods and timings are set out on the Delivery & Shipping page. Once an order is handed to the carrier, risk in transit sits with the carrier; we will still help with enquiries, claims and replacements. After delivery is signed for, risk of damage passes to the recipient, unless the damage is a quality problem with the piece itself.

Where a parcel is returned or destroyed because the delivery details were wrong, nobody was available to sign, or customs was not cleared in time, the loss falls on the recipient.

Intellectual property

Other shops have lifted our own photographs and used them on their own listings, so this section is written plainly.

The page design, copy, photography and brand marks on this site are protected by intellectual property law. They may not be copied, republished, adapted or used commercially without written permission. The traditional motifs on the products belong to public cultural heritage; our particular photography, layout and wording belong to us.

If you believe content here infringes your rights, contact us with evidence of ownership and we will deal with it promptly once verified.

Acceptable use

In using this site you agree not to: submit false information or impersonate anyone; use the site for unlawful trade; scrape pages in bulk with automated tools; attempt to get around payment, stock or promotion rules; upload anything containing malicious code; or interfere with the running of the site.

Where we find a breach, we may restrict or close the account concerned and reserve the right to pursue the matter. Suspected offences will be reported to the authorities as required by law.

Limits of liability

This section is not an attempt to dodge responsibility. It sets the boundary in advance so that we are not arguing about it afterwards.

We are liable for direct loss you suffer through using this site, up to the amount actually paid for the order concerned. We do not accept liability for indirect loss, loss of profit or loss of reputation, to the extent the law allows.

We are not in breach where a service interruption or delivery delay is caused by events outside our control — natural disaster, epidemic, strike, a sudden change in customs policy, network attack — but we will tell you promptly and help where we can.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for personal injury caused by our negligence.

Governing law and disputes

These terms are made, performed and interpreted under the laws of the People's Republic of China. Disputes arising from them should first be discussed in good faith; if that fails, they may be brought before a competent people's court where the site operator is based.

Where consumer protection law in your own country or region gives you stronger rights — a statutory cooling-off period, a mandatory right of return — those rights are unaffected by these terms.

General

If any provision here is held invalid or unenforceable, the remaining provisions stay in force. If we do not exercise a right, that is not a waiver of it. These terms are the entire agreement between you and us regarding this site.

Contact us

Questions about these terms: email the shop, and we reply within 1 business day. Mark it "terms".

What this document sets out is how we work and what you can ask for, and when. If a clause reads awkwardly or makes no sense, ask. Explaining it is more useful than hiding behind it.

Accounts and security

If you open an account, what happens under it is your responsibility. Keep the password to yourself. If you notice an unusual sign-in or an order you did not place, contact us at once and we will help freeze the account and check the orders.

For accounts that have been inactive for a long time, show unusual sign-ins or present a security risk, we may ask you to verify your identity again. It is a nuisance, but the point is to stop someone else reaching your account and order history.

Promotions and discounts

Coupons, spend-and-save offers and free-shipping promotions have stated conditions and expiry dates, which govern. An order usually cannot combine several coupons; where it can, the promotion page will say so. Discount amounts are not refunded as cash on a return; refunds are calculated proportionally from what you actually paid.

Where someone exploits a gap in the rules to place bulk orders and take discounts in bad faith, we may cancel the orders concerned and reserve the right to pursue the matter.